Talent Management. 
Hiring, training, and motivating team members to achieve business objectives.  Holding team members accountable to performance objectives and taking corrective actions as needed.  Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including: interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, payroll processing, and all associated recordkeeping.

Operations Oversight.
Overseeing and managing daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests. Maintain a professional, clean, and safe environment for employees, members and guests. Utilize management reports to monitor overall performance and take action as needed. Establish processes to maintain the smooth operation of the physical plant, ensuring a pleasant and friendly environment for customers and employees. Manage key business operations activities including: inventory, bank deposits, marketing, etc.

Sales and Front Desk.
Leading by example, sell memberships by teaching and following a proven sales process. Set and manage individual and team sales goals, upsell products and services, and emphasize ongoing improvement through role playing and training activities.

Customer Engagement. 
Promote and follow up on customer surveys, address complaints, and nurture customer relationships with the objective of providing each and every customer a great experience.  Monitor and address member retention as a primary objective. Utilize customer surveys and secret shops in coaching sessions to recognize exceptional service, and to address identified areas of improvement.

Team Spa Stinny. 
Embrace and demonstrate the core values of Spa Stinny: Gratitude, Optimism, Empathy, Consistency, and Excellence.  Participate in region-wide “best practice” meetings, back-up other managers, participate in bi-weekly manager meetings, and demonstrate personal and professional development through sales trainings and wellness knowledge.